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How nagad8888 Handles Your Personal Information

This page sets out exactly what data we collect when you open an account, fund it via bKash, Nagad or Rocket, and move through the lobby.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or delete data
nagad8888 How nagad8888 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Open the chat window from any page on nagad8888 to raise a data query. Our support team can log a data access or deletion request directly from the chat.
Email Support Send your data request to our support email listed in your account dashboard. Include your registered mobile number so we can verify your identity before acting.
Account Dashboard Log into your account, go to account settings, and use the data and privacy section to review what is stored or to submit a formal deletion request.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected by OTP verification on login. Any change to your linked bKash, Nagad or Rocket wallet number requires a re-verification step before it takes effect.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages are visited most. You can clear cookies via your mobile browser settings at any time.

Data Retention

Active account data stays on file while your account is open. Closed accounts are retained only for the minimum period required by applicable rules, after which data is deleted or anonymised.

Requesting Changes

To access, correct or request deletion of your data, contact us via live chat or account settings. We aim to confirm receipt within a working day and resolve the request promptly.

Your Privacy Policy Questions

We collect your name, mobile number, and the wallet identifier for your chosen payment method — bKash, Nagad or Rocket. Device and session data is also logged for account security purposes.

No. We only receive a transaction reference from bKash, Nagad or Rocket to confirm a deposit or withdrawal. Your wallet PIN never passes through our systems.

Yes. Log into your account, go to account settings, and submit a data access request. You can also contact support via live chat with your registered mobile number to verify your identity.

Once you close your account, we retain only the records required under applicable rules. Data that is no longer required is deleted or anonymised according to our standard retention schedule.

Raise it through live chat on nagad8888 or send an email to the address in your account dashboard. Include your registered contact number so we can verify and respond quickly.

This policy applies to accounts where access is permitted. Availability of the platform depends on your local law and eligible region. We recommend checking your local regulations before opening an account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.